Great pan, great service.
Firstly, don't expect an insanely non-stick surface like you see on the late night tv commercials. You won't be flipping pancakes up in the air or sliding burnt cheese off this pan with one hand. That said, I've never had to exert any effort whatsoever with just a coconut fiber scrubby pad, even when the pan had been sitting longer than it should have and even when I've burnt things onto it.With the tiniest bit of oil, nothing really sticks inless you burn it in. Even then, it comes right off with a minimum of soaking or elbow grease. A plastic spatula is enough to knock most things off the surface, even when the pan is cold and dry.I don't really know what this coating is, but I've used metal utensils on occasion and haven't noticed any scratching. It still looks brand new despite being used at least once a day. I don't know what it is about that honeycomb pattern, but nothing really wants to stick to it. I'm guessing that the raised metal pattern shields the mystery coating from being damaged or scratched by anything other than a pointed instrument.My only cons are:#1. The bottom diameter is pretty small,making it good for stir-fry but not so good for pancakes or more than one grilled sandwich at a time. It is, however, deep enough for deep frying, so it's a tradeoff. I'd like to see them offer an omelete and skillet type pans though. I'd buy them both.#2. The metal band around the lid is not well sealed against water. I wash dishes by hand and a little water is always left trapped under the metal band. It dries out pretty quickly and if I used a dishwasher, I probably would never have noticed since the dry cycle would have taken care of it. But I have other glass lids with metal rims and they don't leak. (They cost 3x as much too). Considering the price difference, I won't dock it a star for that. Besides, most other civilized people use dishwashers, so a teaspoon of water won't ever be an issue for them.Lastly, I have to remark about the seller. My pan arrived with some flaked chips in the edge of the lid where something had impacted the metal rim and even left a small ding in it. I contacted the seller, snapped a pic of the damage and was immediately sent a replacement lid with no hassle whatsoever, which I received in a couple days..tldr: It's great. Buy it. Just be aware of it's size peculiarities. You won't be cooking eggs, bacon and hash browns all at once in this pan. But if you did, it would be a super-easy cleanup.