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Samuel Clemens
March 27, 2025
A luxury that quickly becomes a necessity.
Best product I have bought in a long time! I thought this was a cute idea but it's almost a necessity once you get used to it. It keeps my coffee the perfect temperature to the last drop! The temperature is adjustable and the readout on the front can have your name show up (you put it in from your app) - also helps with knowing whose cup is whose. I originally bought for my RV but now use it in both my house and for travel. Seems to charge quickly if I have forgotten to place it back on the charger. I am extremely careful to not have the bottom of the cup be wet before setting onto the charger (per manufacturer advice if you want it to last) so be careful of that. I don't find it difficult to wash as I only drink black coffee and tea in it. It has reduced the mugs that we used to use during the day to zero because we each use and then wash our own. What I thought was a definite luxury item has quickly become my necessity. Great product. I hope it lasts a long time.
✔ Verified Purchase
S
SW Florida
January 11, 2026
Overpriced, shoddy quality.
I was so enthused by my first ember product that I bought three more as gifts.Two of the three had problems after a couple of months. In one of them, one of the two charging base pins broke. The 360 non-spill lid for a travel mug doesn't stay open. These products were not abused.Here are my observations:1. Do not buy Ember products. They are not worth the high prices.2. For an item that is so expensive, the quality is shoddy.3. I found out there is warranty in name only. If you look at other reviews, you'll see it is next to impossible to contact Ember. When I finally got a long-awaited email response, it was to tell me that since my purchases were not directly from ember (Amazon), there was no warranty.3. There are good knock-offs that won't cost you an arm and a leg, and with reasonable, available replacement parts.
✔ Verified Purchase
The Perfect Cup of Coffee
As a "coffee-aholic", the Ember mug has been the perfect solution for keeping my coffee at the ideal temperature for my tastes and enjoyment.
✔ Verified Purchase
Great gift
My mom absolutely loves this thing. Best gift she’s gotten. Works great, super cool. Already had to order another 360 lid from embers website cuz can’t find them on amazon as the first one broke but the mug itself is awesome.
✔ Verified Purchase
T
TheViking
January 11, 2026
Great product despite cap failure
I love this Ember heated travel mug, as well as the Eber mug 2, except for the quick failure of the closing feature of the travel mug. I have purchased 2 of the travel mugs because I lost one and also had the cap replaced because of cap failure. Originally, I thought the cap closing function of the travel mug "was brilliant" until they consistently failed, in two to three months. After getting a replacement cap and it soon failed, I came up with the idea to use "a wedge" to keep the lid open. Using the wedge, if a closed lid is desired , it is a bit of a pain to remove the wedge and keep it, but despite that it appears to be the best solution to the lid failure. It is sad about the failed engineering, being a blemish on the otherwise "great product" !!
✔ Verified Purchase
Terrible customer service
I love the concept of keeping my coffee warm for a long period of time. But the product doesn’t last, and customer service s terrible. They are very slow and do not back up the product. I have a mug that died and they insisted it was the charger and said it was my fault. So I bought another charger. Didn’t fix the problem. Now I Have the travel mug and the sippy lid no longer works so you have to take the lid off to drink out of it. Have tried to get replacement sine it is under warranty but no response from customer support. I can’t even buy one because the website says “soldOut”. Probably not selling them anymore since they are defective, but if f that’s the case. Should get a refund. But Amazon just refers me to Ember support. Which is awful. No response.Update- I finally got a response but I think this an AI bot. It keeps asking me for information and says it is escalating the claim. For a sippy lid replacement! Still no decision days later. Unbelievable!
✔ Verified Purchase
Dont buy this - serious design flaws
This design is a huge downgrade from the original Ember Tumbler. I only bought it because it can charge in the car—not because I liked how it looked—and I regret it. Save your $200 and buy the older version or switch to another brand.1. The lid is a nightmare to clean. It doesn’t come apart, so grime and gunk gets trapped under the mechanism with no way to reach it. Even with a tiny brush, it was impossible to clean properly. I eventually discovered old coffee buildup hidden inside—so I’ve basically been drinking mold for months without knowing. When I realized this, I stopped using the mug!2. The lid broke in under five months. The clip stopped working, it won’t stay up or down, and the entire thing became unusable far too quickly.
✔ Verified Purchase
