Wonderful Product/Wonderful Customer Service
These grinders are so nice and substantial and look beautiful in my kitchen. They are made of sturdy glass and have a large capacity which is so convenient. The dial to adjust the grind size didn't work correctly on one grinder so I contacted the customer service department for the company. The response was immediate - within hours of my message to them. They sent me a new grinder which works perfectly. i would highly recommend these grinders both for their looks and functionality and for the amazing customer service.
✔ Verified Purchase
Can't beat these for the $
These are really good, inexpensive grinders. During summer I grow herbs, dry them, mix them with pink rock salt and put them in these shakers. Since I make many kinds (i.e., parsley salt, rosemary salt, etc) I need quite a few of them. These did the trick and grind the salt, together with the herbs, nicely.
✔ Verified Purchase
D
Douglas A. Crockett
November 30, 2020
Where's the warranty?
I bought this from Amazon on June 18,2020, to replace a similar grinder from another vendor (no longer available) that broke in a fall. On September 15, 2020, the grinder mechanism broke. I couldn't find any warranty info on Amazon (which said check the vendor's website) or on the vendor's website, so I emailed the vendor's product support team, including the two photos attached to the review. To date, I've not received a response. Here's the text of the email:"I bought from Amazon a “Bonris Professional Stainless Steel Salt and Pepper Grinder…” on June 18, 2020 (see attached invoice), which was delivered June 19. It’s been in service since then grinding peppercorns.It broke this evening. The fitting on the peppercorn side of the grinding head, where three struts support the small platform through which the spring-loaded bolt is secured from the inside, gave way and the bolt and grinding wheel fell out, followed by a large number of peppercorns. There are two photographs attached that show the result.I had it set to a fairly fine grind, but it seems to me that the mechanism must have had a problem before I put it in service. I couldn’t find any warranty info on Amazon or on your website, but I’m hoping you might be able to replace the grinder housing as a gesture toward customer satisfaction. Having seen it after it disassembled itself, I think I could reinstall the bolt, grinding wheel, plastic washer and the control dial myself if I had a replacement housing for them. I’m disinclined to purchase a new grinder head before looking at reviews of the similar products offered by other suppliers. I thought I would try your product support first.Thanks."UPDATEDec. 3, 2020. Still no response, but I think I know why the unit failed. If the unit has been used for a coarse grind (my case), there will be peppercorns between the grinding faces. When it is adjusted for a fine grind, and there are already peppercorns in the grinding mechanism, tightening the grind with the dial can’t bring the grinding faces closer together. With peppercorns now trapped under pressure, the grinder tends to jam and twisting to continue grinding transmits rotational stress to the three struts that support the bolt. The problem is that after such an adjustment, because the grinding faces are separated by large peppercorns, the grind remains coarse and further adjustments mere add to the stress.The lesson for me is either adjust to fine grind in slow steps, grinding in between adjustments, or better yet, remove the grinding head, turn it over a sink, and rotate it counter-clockwise until the partially ground peppercorns fall out and the unit is cleared. Set the dial for a fine grind, and then replace the grinder on the glass jar and test it. If the grind is too small, it can be back off toward a coarser grind without risking a jam.The vendor needs to include some instructions to that effect, I think. 2025-05-11 edit: I got nearly five years out of the second one, until the grinder broke. It worked well during that time and I've adjusted the review to four stars.
✔ Verified Purchase
R
Rob McClelland
December 13, 2025
It's All a Grind, and it's All Good
If you need a fine grind of coarse salt, these babies work well. I haven't used pepper, just salt in the grinders. Minimal residue left in cover-cup. Grind coarseness is easy to manipulate. Holds a lot of rock salt.
✔ Verified Purchase
B
bandbgirl
November 04, 2019
Nice product, great customer service!
After ordering a pair of these grinders i was notified they wouldn’t ship for 3 weeks. I almost cancelled the order, but decided the delivery timeline wasn't a priority. Happily, I received the grinders just a few days later! But alas, the glass on one of the grinders was shattered. The return/replacement process was weird..it didn't follow the centralized Amazon return process and required that I communicate with the vendor directly (through the Amazon app). No problem, they were super helpful! I asked them to send me just 1, to replace the broken grinder. I received a brand new set within a few days and now have 3 grinders. I don't need 3, so I’ll give 1 away. The 2 I've kept are great - easy to fill, attractive, solid, easy to adjust. A little more effort on my part than expected, but very happy with the product and the great customer service.
✔ Verified Purchase
awful
if i could give zero stars i would. i ordered this twice thinking there was a mistake the first time. but both times i only received the top half of the shakers, no glass parts or holder. DO NOT BUY.
✔ Verified Purchase
Almost disposable!
Bought these 5 years ago because of the ceramic rotor mill. The rotor is still in tact, but the plastic that holds it snapped. Sad.
✔ Verified Purchase
![Wooden Salt and Pepper Grinder Set: 8 inch Manual Salt and Pepper Shakers with Adjustable Coarse Pepper Grinder, Refillable Salt Grinder for Kitchen [Set of 2]](https://m.media-amazon.com/images/I/71Ksxzh7niL._AC_UF480,480_SR480,480_.jpg)
